At Rock Bottom Recovery & Restoration, we hold ourselves to the highest professional and ethical standards in the restoration industry. As an IICRC Certified Firm, we are committed to delivering services that not only meet but exceed industry expectations. Our Code of Ethics reflects this commitment and guides every aspect of our work. Our Ethical Commitments 1. Professionalism and Integrity We project a professional image through appropriate attire, respectful behavior, clean equipment, and a commitment to excellence. Every member of our team upholds honesty, transparency, and fairness in all interactions. 2. Standards-Driven Service Our work is grounded in the latest IICRC standards and guidelines. We actively maintain awareness of evolving industry protocols to ensure our methods reflect current best practices. 3. Certified Expertise on Every Job An IICRC-Certified Technician is present or supervising every project we take on. This ensures that each job is executed with certified knowledge and oversight. 4. Ongoing Training and Education We invest in the continued education of our technicians to sharpen their skills and stay ahead of new techniques, technologies, and compliance requirements. 5. Transparent and Honest Communication We provide clear, accurate, and honest information about our services, pricing, and timelines. Misleading or deceptive practices have no place in our business. 6. Customer-Centric Approach We prioritize customer satisfaction in everything we do. Prompt service, open communication, and respect for your property are the foundations of our client relationships. 7. Conflict-Free Conduct We avoid any actual or perceived conflicts of interest and conduct our business in a manner that builds trust and confidence. 8. Legal and Regulatory Compliance We strictly adhere to all local, state, and federal regulations governing our industry and business operations. 9. Ethical Use of Credentials We use the IICRC name, logos, and trademarks appropriately, in line with official authorization and branding guidelines. 10. Complaint Resolution Commitment We maintain a formal written policy to address and resolve any customer complaints: •A designated representative will respond to all inquiries or concerns. •We commit to responding in writing within five (5) business days. •If necessary, we agree to use a neutral third-party mediator, such as the Better Business Bureau, to facilitate resolution. ⸻ Our Promise We are more than a restoration company — we are a trusted partner in times of need. Our Code of Ethics is not just a document — it’s a daily practice and a promise to you, our client.