Cancellation Policy

We understand the stress that follows a fire — and we’re here to ease the burden, not add to it. Our fire damage inspections are free, fast, and focused on helping you make informed decisions. ⸻ ✅ Free, No-Obligation Inspection There’s no charge for your fire damage inspection. Whether it’s smoke odor, soot, or structural concerns — we’ll inspect, explain, and guide you toward next steps. ⸻ 📅 Booking & Confirmation After you book, one of our team members will confirm your appointment and review the situation briefly to ensure we come prepared. Note: If you’re currently working with insurance or another vendor, just let us know — we’re happy to collaborate or provide a second opinion. ⸻ ⏱️ Arrival Window We aim to arrive on time and communicate clearly. For fire-related calls, we prioritize responsiveness and often arrive within 1–2 hours depending on severity and location. ⸻ 🔁 Rescheduling & Cancellations Need to shift the time? No problem. Please give us a heads-up at least 2 hours in advance by texting or calling 331-261-9484. No fees. No pressure. ⸻ 🆘 Emergency Situations If your structure is unsafe, actively smoking, or you’ve just been cleared to re-enter — please call or text us directly. Online scheduling may delay our fastest response. ⸻ 📍 Where We Serve We handle residential and light commercial inspections throughout Bolingbrook, Naperville, Romeoville, Plainfield, Shorewood, Joliet, and nearby areas.

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