Water Damage Restoration & Emergency Cleanup Tips: Immediate Next Steps.

The First 15 Minutes Could Save You Thousands

Whether it’s a burst pipe, sump pump failure, roof leak, or stormwater rushing in—water damage doesn’t wait, and neither should you. In those first 15 minutes, your decisions can mean the difference between a simple dry-out or a full-scale mold problem and rebuild.

Here’s exactly what to do the moment you discover water where it shouldn’t be:

Water Damage Restoration & Emergency Cleanup Step #1

If water is still flowing—like from a burst pipe or an overflowing appliance—locate your main water shutoff valve and turn it off immediately. In most homes, this is in the basement or utility closet.

⚠️ Important: If the water is near electrical outlets, DO NOT attempt to wade through it. Instead, shut off power from your breaker panel—safely and only if it’s dry and accessible. If you’re unsure, leave and call professionals.

2. Protect People & Pets First

Before worrying about property, make sure everyone is safe. Keep kids and pets away from affected areas, especially if water is near electronics or sharp debris. Wear waterproof boots if you’re walking into standing water—there may be nails, glass, or contaminants.

3. Move Valuables to Higher Ground

Quickly move electronics, photos, keepsakes, furniture, or anything absorbent to a dry space. If items are already wet, placing them in a dry area with airflow can help prevent further damage while you wait for help.

4. Document the Damage

Before cleanup begins, grab your phone and take clear photos and video of every affected area—floors, walls, furniture, ceilings, and personal items. These visuals are critical for your insurance claim and can save you hours of back-and-forth later.

Pro tip: Record a narrated walkthrough showing what happened. Even if you don’t end up using it, it can help jog your memory when filing paperwork.

5. Call a Restoration Pro Right Away

Speed matters. Mold can begin to grow within 24–48 hours in humid conditions. Water seeps into drywall, subflooring, and insulation—places you can’t see, but mold can thrive. A certified restoration team like Rock Bottom Recovery & Restoration brings in moisture meters, commercial drying equipment, and the know-how to dry things right the first time.

Even if the damage seems “not that bad,” waiting often leads to much worse outcomes—and higher insurance deductibles later.

Bonus Tip: Call Your Insurance Company (But After You Call Us 😉)

Once your home is safe and drying has started, reach out to your insurance provider to begin your claim. Many policies require action within 24–72 hours. We can help you document the loss and speak their language to make sure nothing’s missed.

🧱 Rock Bottom’s Promise

We’ve seen every kind of water loss—from small kitchen leaks to flooded basements. What they all have in common? The sooner someone takes charge, the less pain (and cost) down the road. If you need us, we’re ready 24/7—with empathy, experience, and equipment.

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🚨 Need help now? Click here to contact Rock Bottom Recovery & Restoration

📞 331-261-9484

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📧 info@rockbottomrestoration.com